GemRoll 支持 / Support

中文在前 · English below

遇到问题?先看下面的常见问题;没解决的话直接发邮件到 [email protected],我们会在 48 小时内回复。 来信请附上 iPhone 型号、iOS 版本、GemRoll 版本号与问题截图,这能让我们快很多。

常见问题

我的照片会被上传吗?

不会,永远不会。所有 AI 分析都在你的 iPhone 本地完成。你可以自己验证:打开飞行模式,所有功能照常工作。

误删了照片怎么办?

可以找回。GemRoll 永不物理删除照片,所有删除都进入 iOS「最近删除」相簿(照片 App → 更多项目 → 最近删除),30 天内可恢复。注意:若你手动清空该相簿或超过 30 天,系统会永久清除,我们无法恢复——重要照片请先备份。

转换后的照片去哪了(Live Photo 转静态、视频压缩)?

新文件会出现在「最近项目」最上方,同时也会收进系统相册里的「GemRoll」相册集。确认效果满意后,再删除原文件。

人物识别没有结果?

版本更新后需要完整重扫一次(旧缓存会被高清分析取代):首页 → 重扫按钮(↻)。如果相册里人脸照片很少,人物模块按设计就是空的。

两个人被混在一起了 / 一个人被拆成了好几个?

打开人物页:用「选择」模式把多个人物合并成一个,或隐藏某个人物;人物详情页长按照片 →「这不是 TA」可移除误收照片。「可能是同一个人」的合并建议也会自动出现在人物页顶部。

GemRoll Pro 包含什么?

$29.99 一次买断,永久有效:相似照片不限组数、滑卡全部月份、视频压缩,以及未来所有 Pro 功能。

有没有订阅?

没有,而且永远不会有。GemRoll 是一次买断:不存在自动续费,也不可能产生任何周期性扣款。我们承诺永不引入订阅制。

每月清理提醒是做什么的?

在设置里打开后,每月 1 日会收到一条本地通知,告诉你本月新增了多少张照片、建议清理多少张。提醒完全在你的设备上生成——不需要服务器、不需要邮箱、不需要账号。

怎么退款?

应用内「设置 → 退款」,或访问 reportaproblem.apple.com。30 天内无理由退款。

换了手机,Pro 怎么恢复?

设置 →「恢复购买」,需要同一个 Apple ID。家人共享的成员同样可在自己的设备上恢复。

联系我们

邮箱:[email protected] — 48 小时内回复。


GemRoll Support

Frequently Asked Questions

Are my photos uploaded anywhere?

No. Never. All AI analysis runs on your iPhone. You can verify this: turn on airplane mode — every feature keeps working.

I deleted photos by mistake. Can I get them back?

Yes. GemRoll never deletes photos permanently. Everything goes to iOS's "Recently Deleted" album (Photos → Utilities → Recently Deleted), where photos stay recoverable for 30 days. Note: if you empty that album manually or the 30 days pass, iOS erases them permanently and we cannot recover them — please back up important photos first.

Where do my converted photos go (Live Photo flattening, video compression)?

New files appear at the top of "Recents" and are also collected in the "GemRoll" album in your Photos app. Delete the originals only once you're happy with the result.

The app didn't find any people in my library.

People grouping requires a full rescan after updating (old analysis caches are replaced with higher-resolution analysis). Go to Home → rescan (↻). On devices without many face photos, the People section stays empty by design.

Two people are mixed into one / one person is split into several.

Open the People tab: use "Select" mode to merge several people into one, or hide a person. On a person's page, long-press any photo → "Not this person" to remove it. Merge suggestions also appear automatically at the top of the People tab.

What does GemRoll Pro include?

One-time US$29.99 purchase, forever: unlimited similar-photo groups, all months in swipe review, video compression, and all future Pro features.

Is there a subscription?

No — and there never will be. GemRoll is a one-time purchase, with no auto-renewal and no recurring charges of any kind. We promise never to introduce a subscription.

What does the monthly cleanup reminder do?

Turn it on in Settings and GemRoll sends a local notification on the 1st of each month telling you how many new photos arrived and how many it suggests cleaning. It is generated entirely on your device — no server, no email, no account required.

How do I get a refund?

Open Settings in the app → "Refund", or visit reportaproblem.apple.com. We honor refunds within 30 days, no questions asked.

I bought Pro on another device. How do I restore it?

Settings → "Restore Purchases". Same Apple ID required. Family Sharing members can restore on their own devices too.

Contact

Email: [email protected] — we reply within 48 hours.